FAQ - Frequently asked questions
What is the shipping time for your products?
We take 2-4 days to process your order and 1 week to deliver it.
Do you ship anywhere in the world?
To some European countries as well as the USA.
Where do we ship your product from?
Our warehouses are located in Belgium and the USA
Do you provide tracking information?
Yes, wait 3 days after your order and ask us via email at email@example.com
I received a damaged item. What can I do about it?
We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: firstname.lastname@example.org and we will send you a similar replacement item as soon as possible.
Where are you located?
We are located in Liege, Belgium.
I still haven't received my order. What is taking so long?
We apologize for the delay. Sometimes, shipping can take longer than expected. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at email@example.com
Do you have a refund policy?
We do our best to resolve any problems our customers may have with their online items. If you still wish to receive a refund on your order, we can of course complete the payment, as long as the recourse is made within 14 days of the order date and the product(s) concerned are not on sale. For more information, please read more about our refund policy link to the refund policy.